If you run into problems with the wireless service there could be a variety of causes. See below for some troubleshooting steps or information:

  1. Staff/Student - Check that the location you are in聽has good wireless coverage. Are other people using wireless?
  2. Check you have followed the connection instructions properly
  3. Check the聽frequently asked questions聽鈥� the solution to your problem may already be listed
  4. If you are unable to resolve your issue, please gather as much information you can about your problem and then contact the .

When contacting the Service Desk please聽include at least:

  • Your 蜜桃AV username
  • Which version of Windows/Mac OS/Linux/iPhone/etc you are using (e.g. Windows 7)
  • Your devices wireless MAC address (Windows, Mac and聽Linux users) - check our FAQ if you're not sure where to find your devices wireless MAC address.

It is also very helpful if you can include:

  • Any error text/error numbers displayed on your device
  • The exact time you had the problem
  • Your exact location on campus at the time of the problem.

For issues with The Cloud, read the Visitor Wi-Fi Guide.

Eduroam 鈥� If you are a visiting Eduroam user, please contact your IT Support for assistance in setting up eduroam on your device.聽You may contact 聽to ensure the wireless network is available.